Refund policy

Returns
We are committed to making sure you are 100% satisfied with your order.

If you are not happy with the merchandise you purchased due to it being damaged or defective, you may be eligible to return your merchandise. Our policy lasts 7 days of receiving your package. If 7 days have gone by, unfortunately, we can’t offer you a refund. If the item(s) purchased are received in good condition, then, the sale is considered final. No replacements or exchanges. No exceptions.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

*MyGratiBox, MyGrati Stationery, Kusudi Tote, Everyday Headband and On the Go Scarf are made-to-order items that cannot be returned or exchanged. If there is an issue with any of these items that is our error, you MUST notify us within 7 days of receiving your package. No exceptions.

Additional non-returnable and non-refundable items:
Gift cards
Clearance items
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Service Refunds 
Wellness single session payments are refundable if the session is canceled 24 hours prior to the scheduled date & time. A cancellation fee may be applied.

Wellness member subscriptions can be canceled at any time. Payments already processed are non-refundable.

Product Refunds  
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at refunds@truesentiments.com.

Sale items (if applicable)
Unfortunately, sale or clearance items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. Our items are inspected through a quality control process before it is shipped.  If you receive an item that is defective or damaged please contact us at info@truesentiments.

Shipping
To return your product, please contact us at info@truesentiments.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.